Shipping Policy

Last updated: September 28, 2026

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and reliably as possible.

1. Order Processing

All orders are processed within 3 business days after your order has been successfully placed and payment has been confirmed.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information when available.

2. Shipping Times

Our standard shipping time is approximately 9 business days after your order has been processed.

Therefore, the estimated total delivery time is:

3 business days for processing + 9 business days for shipping = approximately 12 business days in total.

Please note that these are estimated delivery times and are not guaranteed delivery dates. Delivery times may vary depending on the destination, carrier, customs procedures, weather conditions, holidays, or other circumstances outside our reasonable control.

3. Tracking Information

Once your order has been shipped, we will provide tracking information when available.

Tracking information may take some time to become active after the package has been handed to the carrier. If your tracking information does not show movement immediately, please allow a reasonable amount of time for the carrier's system to update.

4. Delays

While we work to ensure that orders arrive within the estimated delivery period, delays may occasionally occur due to circumstances outside our control, including carrier delays, customs processing, severe weather, public holidays, or other unforeseen transportation issues.

If your order has not arrived within the estimated delivery period, please contact us so that we can assist you in checking the status of your shipment.

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights applicable under the laws of your country.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, we may contact you to arrange a reshipment. Additional shipping costs may apply where permitted by applicable law.

If you realize that you entered an incorrect address, please contact us as soon as possible after placing your order. We cannot guarantee that we will be able to change the shipping address once an order has entered processing or shipment.

6. Customs, Duties and Taxes

For orders shipped internationally, customs duties, import taxes, or other fees may apply depending on the destination country.

Where such charges are imposed by the destination country, they are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Customs procedures may also cause delays that are outside our control.

7. Damaged or Missing Orders

If your order arrives damaged, please contact us as soon as reasonably possible after delivery and provide photographs of the package and the product so that we can investigate the issue with the carrier.

If an order appears to have been lost in transit or has not arrived within the applicable delivery period, please contact us. We will review the tracking information and work with the carrier to resolve the issue.

Where applicable, your statutory consumer rights remain unaffected. Under EU consumer rules, the seller generally remains responsible for the goods during delivery until they are received by the consumer.

8. Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

Email: thepillowstore12@gmail.com